Legal

Refund Policy

This Refund Policy explains how credits, replacements, and refunds work for leads purchased from CoreCap Solutions. It forms part of our Terms & Conditions. Where an individual order form or service agreement (an "Order") sets different terms, the Order controls for that engagement.

1. Leads eligible for credit or replacement

We will issue a replacement lead or an account credit for any lead that does not meet the criteria agreed in your Order. Qualifying reasons include:

• Invalid contact information — the phone number is disconnected, non-working, or not a real number.
• Duplicate — the same lead was delivered to you more than once within the duplicate window stated in your Order.
• Out of area — the lead falls outside the states, ZIP codes, or coverage areas you specified.
• Wrong vertical or product — the lead is for a service or plan type you did not purchase.
• Wrong person — the contact reached has no connection to the inquiry.
• Test, bot, or fraudulent submissions — leads we identify, or you demonstrate, to be non-genuine.
• Exclusivity breach — a lead sold as exclusive that was delivered to another buyer by us.

2. Leads not eligible

The following are not grounds for a credit or refund, because they reflect sales outcomes rather than a defect in the lead:

• The prospect did not answer, did not call back, or could not be reached after attempts.
• The prospect changed their mind, was no longer interested, or chose a competitor.
• The prospect did not qualify under your credit, underwriting, or internal standards.
• The prospect declined your pricing or the plans you offered.
• The lead did not convert into a sale.
• The lead was worked slowly, contacted late, or not contacted at all.
• Leads validly delivered that met all agreed criteria at the time of delivery.

Contact rates and conversion outcomes depend substantially on your team's speed to lead, staffing, scripting, and persistence, which are outside our control.

3. Dispute window

Disputed leads must be submitted within five (5) business days of delivery, unless a different window is stated in your Order. Leads reported after the window has closed are not eligible for credit. We recommend reviewing and disputing leads on a rolling basis rather than in bulk at the end of a billing cycle.

4. How to request a credit

Send your dispute to Corecapsolutions2@gmail.com, or call (682) 396-1398. For each disputed lead, please include:

• The lead ID or the contact's name and phone number.
• The date and time the lead was delivered.
• The reason for the dispute, matched to a category in Section 1.
• Any supporting evidence available — for example, call logs, dialer disposition, or a disconnection message.

5. Review and resolution

We review disputes promptly and aim to respond within three (3) business days of receiving a complete submission. Where a claim qualifies, we will, at our discretion, issue a replacement lead of equivalent type and value or apply a credit to your account against future purchases. Approved credits do not expire while your account remains active.

We may decline disputes that fall outside the window, lack sufficient information, relate to reasons listed in Section 2, or that we reasonably determine to be inaccurate. We may also review dispute patterns; an unusually high or systematic dispute rate may prompt a review of the account and, in cases of abuse, suspension of Services.

6. Cash refunds

Fees for validly delivered leads that met the agreed criteria are non-refundable. A cash refund of an unused prepaid balance may be issued at our discretion where we are unable to deliver leads that meet your criteria, or where we terminate Services without cause. Approved refunds are returned to the original payment method within five to ten (5–10) business days of approval; your bank or card issuer may take additional time to post the funds.

7. Chargebacks

If you believe you have been billed incorrectly, please contact us first — most issues are resolved quickly and directly. Initiating a chargeback without first raising the issue with us may result in immediate suspension of lead delivery pending resolution.

8. Changes to this policy

We may update this Refund Policy from time to time. The version posted on this page is the version currently in effect, and the version in effect on the date a lead was delivered governs any dispute about that lead.

9. Contact us

CoreCap Solutions
7929 Churchill Way, Apt 1123
Dallas, TX 75251, United States
Phone: (682) 396-1398
Email: Corecapsolutions2@gmail.com